Shipping Policy – TRIPIX

Last updated: April 9, 2026

At TRIPIX, we are committed to delivering your order as efficiently and securely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed on tripixonline.shop.

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully received and confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

In periods of high demand, promotions, or holidays, processing times may be slightly extended.

2. Shipping Times

Estimated delivery times vary depending on the destination country and shipping conditions.

Typical delivery times are as follows:

• United Arab Emirates: 2 to 7 business days
• International orders: 5 to 15 business days

These delivery times are estimates only and are not guaranteed.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Tracking updates may take some time to appear after the shipment has been handed over to the carrier.

4. Shipping Charges

Shipping fees, if applicable, are displayed at checkout before you complete your purchase.

Any customs duties, import taxes, or additional clearance fees imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

5. Delivery Delays

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• carrier delays
• customs clearance procedures
• severe weather conditions
• inaccurate shipping information provided by the customer
• public holidays or force majeure events

If your order is significantly delayed, please contact our support team and we will do our best to assist you.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete address is provided and this results in a failed delivery, delay, or return to sender, TRIPIX shall not be held responsible. Additional shipping charges may apply for re-shipment.

7. Lost or Damaged Packages

If your package arrives damaged, or if you believe your shipment has been lost in transit, please contact us as soon as possible at Contact@tripixonline.shop with your order number and relevant details.

We will review the situation and, where appropriate, work with the shipping carrier to investigate the issue.

8. Failed Delivery and Returned Packages

If a package is returned to us due to failed delivery, refusal to accept the shipment, or an incorrect address provided by the customer, we may contact you to arrange reshipment. Additional shipping fees may apply.

9. International Shipping

We may offer international shipping to selected countries. Availability of shipping to your location will be shown at checkout.

Customers are responsible for complying with local import laws and regulations applicable in their destination country.

10. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

TRIPIX
Email: Contact@tripixonline.shop
Phone: +971 552741447

Operated by:
SNG GROUPE L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, U.A.E.