Refund policy
Return & Refund Policy – TRIPIX
Last updated: [Insert Date]
At TRIPIX, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions for returns and refunds for purchases made on tripixonline.shop.
1. Return Period
You have 30 days from the date you receive your item to request a return.
2. Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition as received
- Be unused and unworn
- Be in its original packaging
- Include any tags (if applicable)
- Be accompanied by a receipt or proof of purchase
3. How to Initiate a Return
To initiate a return, please contact us at:
Email: Contact@tripixonline.shop
Phone: +971 552741447
Please include your order number and the reason for your return request.
Return Address:
SNG GROUPE L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, U.A.E.
Returns sent without prior approval will not be accepted.
4. Return Process
If your return request is approved, we will provide you with instructions on how and where to send your package. Where applicable, a return shipping label may be provided.
5. Damaged, Defective or Incorrect Items
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so that we can evaluate the issue and provide an appropriate solution.
6. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
We do not accept returns on sale items or gift cards.
7. Exchanges
We do not offer direct exchanges. To obtain a different item, you must return the original item and place a new order.
8. European Union – Right of Withdrawal
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing any reason.
To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.
9. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at Contact@tripixonline.shop.